Not resolved
Advertised vs Delivered
Customer service

i fell prey to the feel-good PR of modest needs way back when.When contacted, one person in the office told me one thing then the higher-ups told me another.

In the end, I did not even get past a couple email(s). It appeared to boil down that I did not fit the popular-poor-person model (read:MSNBC style). I got some long winded explanation from them about who was more deserving or something like that and a slew of half-baked reasons why I did not qualify or why I was not deserving of their time. It was a wasted effort and yet another demeaning experience at a time when I did not need more insults.

I just gave up. They seemed to be more concerned with their image than actually helping. That was 8 years ago but every time I hear the MN name making the rounds in the media I cringe.

Sure, give them a try if you need help, but don't invest too much time in it.There are far more instances of MN not assisting people than the other way around.

Reason of review: Poor customer service.

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